(Restored) 911 Service Inoperative

**** NS EMO Release Update - 911 Service Restored ------------------------------------------------------- Nova Scotians are advised that 911 service has been restored and is operating normally following intermittent outages that affected some wireless and voice-over-internet-protocol (VoIP) phone users earlier today, September 17. Nova Scotians can now resume using 911 as their primary emergency contact number. The outage was linked to telecommunications carrier network issues that affected some customers in Nova Scotia and other parts of Canada. Throughout the disruption, emergency officials worked closely with telecommunications providers and public safety answering points to monitor the situation and ensure alternative contact methods were available. The Province thanks emergency communications personnel, Emergency Health Services, police, fire and emergency management partners and telecommunications providers for their efforts during the outage. The Province also thanks Nova Scotians for their patience and co-operation, including following guidance not to place test calls to 911 while service disruptions were being investigated. People should continue to call 911 in an emergency when they require immediate police, fire or medical assistance. Anyone experiencing ongoing issues connecting to 911 should contact their telecommunications service provider.

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Alert issued

911 Service Inoperative

Nova ScotiaSeptember 17, 2026, 6:56 AMStatus: Active

Nova Scotia.

Reports indicate intermittent 9-1-1 service outages across Canada. Some callers may experience difficulty reaching 9-1-1 during this time.

Nova Scotia

If you cannot connect to 9-1-1, use a landline, Wi‑Fi calling, or another carrier.

You may also contact EHS at 1-888-346-9999 or these Public Safety Answering Points CBRM: 902-563-5151, HRM: 902-490-5020, RCMP: 902-426-1323 and Valley: 902-678-2100.

For emergencies, seek immediate assistance from emergency personnel or the nearest police, fire, or medical facility if 9-1-1 is unavailable.

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**** NS EMO Release

Intermittent 911 Service Outages Affecting Some Wireless and VoIP Users ----------------------------------------------------- Nova Scotians are advised that intermittent 911 service outages are being reported across Canada and may affect some wireless and voice-over-internet protocol (VoIP) phone users.

There are reports that some cellular carriers are having difficulty connecting to 911 across Canada. The Province is working to understand the full extent of the service disruption. The issue appears to be related to telecommunications carrier networks and is not a problem with the provincial 911 system itself. The cause of the outage is not yet known and telecommunications providers are working to identify and address the issue. People experiencing difficulty reaching 911 should use an alternative method to contact emergency services: - use a landline phone, if available - use Wi-Fi calling - attempt to place the call using a phone on another carrier's network Alternative emergency contact numbers are also available: - Emergency Health Services: 1-888-346-9999 - Cape Breton Regional Municipality: 902-563-5151 - Halifax Regional Municipality: 902-490-5020 - RCMP Operational Communications Centre: 902-426-1323 - Annapolis Valley: 902-678-2100 Residents are reminded not to call 911 to test whether the system is working, as test calls may further affect emergency response operations. If 911 is unavailable and urgent assistance is required, people should seek immediate help from emergency personnel or proceed to the nearest police, fire or medical facility. Updates will be provided as more information becomes available.